Product Suite

Everything Your Dealership Network Needs. One Platform.

Six integrated modules that cover every dealership operation — from lead capture to warranty reimbursement. Cloud-native. EV-ready. Indian compliance built in.

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Product dashboard preview

CRM & Lead Management

DMSJoy CRM manages the complete lead-to-delivery lifecycle for vehicle OEMs and dealerships worldwide — with native support for EV buyer journeys.

Multi-Source Lead Capture

Ingest leads from your OEM website, walk-ins, phone, third-party auto portals, and social media into a single pipeline. Deduplication across the dealer network.

Intelligent Lead Routing

Auto-assign leads to the nearest dealership by geography, vehicle interest, and dealer capacity. OEM regional managers see real-time distribution.

Test Drive & Follow-Up

Schedule test drives, set follow-up reminders, automate WhatsApp / SMS / email notifications. Track conversion from test drive to booking.

EV-specific test-drive tracking: range demonstration routes, charging-station awareness, ICE-to-EV comparison drives

Booking to Delivery

From booking confirmation through finance, insurance, registration, PDI, to handover — every step tracked.

Configurable EV subsidy / incentive workflows with identity-verified buyer KYC integrated into the booking flow

Customer 360 Profile

Complete customer history: vehicles owned, service visits, warranty claims, complaints, communication log — shared across all network dealers.

How It Works

Lead enters

Normalized and deduplicated across all sources.

Routed to best-fit dealer

Sales executive notified with full context and recommended actions.

Tracked end-to-end

Test drive → booking → finance → delivery, every step measured.

DMSJoy CRM dashboard showing lead pipeline across multiple dealerships

Vehicle & Parts Inventory

DMSJoy Inventory tracks every vehicle and spare part across your entire dealer network — from OEM warehouse to customer delivery — with native VIN, motor number, and battery serial number tracking.

Full Vehicle Lifecycle Tracking

Track vehicles across warehouses, transit, showrooms, and customer delivery. Real-time location and status of every unit.

VIN + Motor + Battery Identification

Each vehicle carries VIN, chassis number, motor number, inverter ID, controller ID, and battery serial number as first-class fields.

EV drivetrain serials are native entities with independent lifecycles, not text fields bolted onto an engine-number schema

PDI (Pre-Delivery Inspection)

Digital checklists by vehicle model. Photo documentation. Sign-off workflow. Punch list for corrections.

EV PDI: battery SoH verification, charger cable inspection, onboard charger test, BMS firmware version check

FIFO Allocation

First-In-First-Out allocation ensures oldest stock moves first. Rules by color, variant, dealer tier, region.

Spare Parts Management

OEM parts catalog with part numbers, multi-warehouse stock, reorder alerts, ABC / XYZ analysis, inter-dealer parts transfer.

Accessories Catalog

Separate accessories management with attach-to-vehicle-invoice capability. Attach rate tracking by dealer and model.

EV accessories: home chargers, wall boxes, charging cables, battery storage cases

How It Works

Vehicle received at warehouse

All identifiers (VIN, motor, battery serials) captured.

Allocated via FIFO

Shipped to dealer with end-to-end tracking.

Dealer PDI → showroom → delivery

Digital checklists and customer handover.

DMSJoy inventory view with VIN, motor, and battery serial tracking across multiple warehouses

Service & Workshop

DMSJoy Service Management digitizes the entire workshop workflow — appointment scheduling, cost estimation, job card management, technician assignment, quality checks, and invoicing.

Service Scheduling & Bay Allocation

Online booking, service bay calendar, technician-to-job matching, estimated completion time, customer notifications via WhatsApp / SMS / email.

HV (High-Voltage) bay designation and automatic matching of HV-certified technicians to EV service requests

Cost Estimation

Itemized estimates with labor rate cards, live parts pricing, warranty vs paid classification. Digital customer approval via messaging or email.

Battery diagnostic cost estimation with warranty coverage auto-check against SoH thresholds

Digital Job Cards

Create, assign, track, and close job cards digitally. Parts consumption logging, technician time tracking, quality check workflow.

OTA firmware update logging on job cards, BMS diagnostic data attachment, HV system isolation test sign-off

Technician Management

Skill-based assignment, workload balancing, productivity tracking (actual vs estimated time), certification tracking.

HV certification validation — only certified technicians can be assigned to EV high-voltage work

Service History

Complete vehicle service timeline accessible from any dealership in the network. Previous job cards, parts used, technician notes.

How It Works

Customer books

Bay and technician assigned automatically.

Estimate → approval → job card

Customer approves digitally.

Work completed → QC → invoice

Customer notified for pickup with full audit trail.

DMSJoy service workshop view with bay calendar, technician assignment, and job card workflow

Warranty Management

DMSJoy Warranty Management tracks warranties from point-of-sale registration through the complete lifecycle — including multi-year EV battery warranties with State of Health monitoring — and manages the full claim-to-reimbursement workflow.

Warranty Registration at Sale

Warranty terms auto-activated at vehicle delivery. Bumper-to-bumper, powertrain, battery, motor, corrosion — each with independent terms.

Separate warranty tracking for battery pack (typically 8 years / 160,000 km), motor (5 years), inverter (5 years), onboard charger (3 years)

Automated Eligibility Check

System checks: Is warranty active? Does the fault code match? Within mileage / time? Maintenance history per OEM schedule?

Battery warranty SoH threshold check — if SoH drops below the OEM threshold (e.g., 70%), the claim is auto-pre-qualified

Claim Creation & Documentation

Create claims with fault codes, labor codes, parts needed, diagnosis, photo / video evidence. Pre-populated from job card.

OEM Submission & Tracking

Submit claims to the OEM warranty portal. Track reviewer comments, approval / rejection, and expected reimbursement timeline.

Reimbursement Reconciliation

Match OEM credit notes against submitted claims. Flag discrepancies. Track payment aging.

Warranty Analytics

Claim frequency by model / dealer, rejection rates, top fault codes, warranty cost forecasting.

Battery health fleet report — aggregate SoH trends to predict warranty liability across all batteries

How It Works

Issue reported

Warranty eligibility auto-checked from job card.

Claim created & submitted

Job card data flows directly into the OEM portal.

OEM approves

Reimbursement tracked end-to-end and reconciled.

DMSJoy warranty dashboard showing multi-year battery warranty tracking and SoH-based eligibility checks

Multi-Dealership Network Management

DMSJoy Network Management gives OEMs a central console to monitor, manage, and standardize operations across their entire dealer network — from 5 locations to 500.

Central OEM Dashboard

Real-time view of sales, inventory, service, and warranty across all dealerships. Drill down by region, dealer, or vehicle model.

Role Hierarchy & Access Control

Eight pre-built roles: OEM admin, regional manager, dealer principal, showroom manager, sales executive, service advisor, technician, parts manager. Custom roles supported.

Inter-Dealer Transfers

Vehicle and parts transfers between dealerships with request → approve → dispatch → receive workflow and full audit trail.

Dealer Onboarding

Add a new dealership to the network in hours. Pre-configured templates, role setup, and data migration tools.

Process Standardization

Enforce standard operating procedures across all dealers. Mandatory fields, approval workflows, and compliance checklists defined at the OEM level.

Dealer-wise EV-readiness scoring (charger availability, HV-certified staff count) and EV-subsidy program utilization dashboards

Activity Audit Log

Every action across the network logged with user, timestamp, IP, and device. Exportable for compliance audits.

How It Works

OEM defines structure

Network roles and processes set centrally.

Dealers operate uniformly

Standardized workflows enforced across the network.

OEM monitors in real-time

Performance and compliance visible without batch reports.

DMSJoy OEM network dashboard with per-dealer performance and inter-dealer transfer workflow

Analytics & Compliance

DMSJoy Analytics provides real-time dashboards and configurable compliance automation — tax / e-invoicing, EV subsidy tracking, and data-protection regulation readiness — for the regions you operate in.

Real-Time Dashboards

Sales pipeline, inventory aging, service bay utilization, warranty claim status — all updating in real-time across the network.

Tax & E-Invoicing

Configurable for regional tax regimes — e-invoicing networks, sales tax / VAT / GST returns, and input-tax credit reconciliation. Threshold compliance monitoring per region.

EV Subsidy Program Tracking

Track e-voucher generation, claim submission, and reimbursement status across all dealers. Reconcile with OEM-level subsidy allocation. Configurable per program.

Data-Protection Compliance

Customer consent management, data-minimization controls, right-to-erasure workflows, and breach-notification readiness for GDPR, CCPA, DPDP, and other regional privacy regimes.

Custom Report Builder

Build custom reports by combining any data dimension. Schedule automated email delivery. Export to Excel / PDF.

Dealer Performance Scorecards

Compare dealer performance on sales conversion, service turnaround, warranty claim accuracy, and compliance adherence.

How It Works

Data flows in automatically

Every operational event from every module.

Dashboards update real-time

No batches, no overnight jobs.

Compliance reports generated

Scheduled or on-demand, audit-ready.

DMSJoy analytics dashboard showing real-time sales, tax compliance status, and EV subsidy tracking

FAQ

Frequently Asked Questions

Can I use only specific modules, or do I need the full suite?

DMSJoy is modular. You can start with CRM and inventory, then add service, warranty, and analytics as your operations grow. All modules share the same data layer, so there's no integration work when you expand.

How does DMSJoy handle multi-brand dealer groups?

DMSJoy's multi-tenant architecture maintains strict data isolation between OEM brands. A dealer group managing three OEM brands sees three separate, secure workspaces — while the group owner gets a unified overview for their own operations.

Does DMSJoy work offline?

Yes. Service operations (job cards, parts consumption, inspections) can be performed offline. Data syncs automatically when connectivity returns. This is critical for regional workshops with unreliable connectivity — common in many emerging-market dealer networks.

What mobile apps does DMSJoy provide?

DMSJoy includes mobile apps for sales executives (lead management, test drive scheduling) and service technicians (job card updates, parts requests, photo documentation). Both work on Android and iOS.

Does DMSJoy support barcode/QR scanning for VIN and parts?

Yes. The mobile app supports barcode and QR code scanning for VIN capture, motor/battery serial number entry, spare parts identification, and goods receipt verification — eliminating manual data entry errors.

See DMSJoy configured for your vehicle type

30 minutes. No slides. Just the product.

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