Product Suite

Everything Your Dealership Network Needs. One Platform.

Six integrated modules that cover every dealership operation — from lead capture to warranty reimbursement. Cloud-native. EV-ready. Indian compliance built in.

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CRM & Lead Management

DMSJoy CRM manages the complete lead-to-delivery lifecycle for vehicle OEMs and dealerships worldwide — with native support for EV buyer journeys.

Multi-Source Lead Capture

DMSJoy CRM manages the complete lead-to-delivery lifecycle for vehicle OEMs and dealerships worldwide — with native support for EV buyer journeys.

Intelligent Lead Routing

Auto-assign leads to the nearest dealership by geography, vehicle interest, and dealer capacity. OEM regional managers see real-time distribution.

Test Drive & Follow-Up

Schedule test drives, set follow-up reminders, automate WhatsApp / SMS / email notifications. Track conversion from test drive to booking.

EV-specific test-drive tracking: range demonstration routes, charging-station awareness, ICE-to-EV comparison drives

Booking to Delivery

From booking confirmation through finance, insurance, registration, PDI, to handover — every step tracked.

Configurable EV subsidy / incentive workflows with identity-verified buyer KYC integrated into the booking flow

Customer 360 Profile

Complete customer history: vehicles owned, service visits, warranty claims, complaints, communication log — shared across all network dealers.

EV battery lifecycle tracking, charging behaviour analytics, and range-anxiety follow-up workflows

How It Works

Lead enters

Normalized and deduplicated across all sources

Routed to best-fit dealer

Sales executive notified with full context and recommended actions.

Tracked end-to-end

Test drive → booking → finance → delivery, every step measured.

Vehicle & PartsInventory

DMSJoy Inventory tracks every vehicle and spare part across your entire dealer network — from OEM warehouse to customer delivery — with native VIN, motor number, and battery serial number tracking.

Full Vehicle Lifecycle Tracking

Track vehicles across warehouses, transit, showrooms, and customer delivery. Real-time location and status of every unit.

How It Works

Vehicle received at warehouse

All identifiers (VIN, motor, battery serials) captured.

Allocated via FIFO

Shipped to dealer with end-to-end tracking.

Dealer PDI → showroom → delivery

Digital checklists and customer handover.

Service & Workshop

DMSJoy Service Management digitizes the entire workshop workflow — appointment scheduling, cost estimation, job card management, technician assignment, quality checks, and invoicing.

Service scheduling and bay allocation dashboard

Service Scheduling & Bay Allocation

Online booking, service bay calendar, technician-to-job matching, estimated completion time, customer notifications via WhatsApp / SMS / email.

HV (High-Voltage) bay designation and automatic matching of HV-certified technicians to EV service requests

Cost Estimation

Itemized estimates with labor rate cards, live parts pricing, warranty vs paid classification. Digital customer approval via messaging or email.

Battery diagnostic cost estimation with warranty coverage auto-check against SoH thresholds

Digital Job Cards

Create, assign, track, and close job cards digitally. Parts consumption logging, technician time tracking, quality check workflow.

OTA firmware update logging on job cards, BMS diagnostic data attachment, HV system isolation test sign-off

Technician Management

Skill-based assignment, workload balancing, productivity tracking (actual vs estimated time), certification tracking.

HV certification validation — only certified technicians can be assigned to EV high-voltage work

Service History

Complete vehicle service timeline accessible from any dealership in the network. Previous job cards, parts used, technician notes.

How It Works

Customer books

Bay and technician assigned automatically.

Estimate → approval → job card

Customer approves digitally.

Work completed → QC → invoice

Customer notified for pickup with full audit trail.

WarrantyManagement

DMSJoy Warranty Management tracks warranties from point-of-sale registration through the complete lifecycle — including multi-year EV battery warranties with State of Health monitoring — and manages the full claim-to-reimbursement workflow.

Warranty Registration at Sale

Warranty terms auto-activated at vehicle delivery. Bumper-to-bumper, powertrain, battery, motor, corrosion — each with independent terms.

Warranty registration dashboard at vehicle delivery

How It Works

Issue reported

Warranty eligibility auto-checked from job card.

Claim created & submitted

Job card data flows directly into the OEM portal.

OEM approves

Reimbursement tracked end-to-end and reconciled.

Multi-Dealership Network Management

DMSJoy Network Management gives OEMs a central console to monitor, manage, and standardize operations across their entire dealer network — from 5 locations to 500.

Central OEM Dashboard

Real-time view of sales, inventory, service, and warranty across all dealerships. Drill down by region, dealer, or vehicle model.

Role hierarchy and access control configuration screen

Role Hierarchy & Access Control

Eight pre-built roles: OEM admin, regional manager, dealer principal, showroom manager, sales executive, service advisor, technician, parts manager. Custom roles supported.

Inter-dealer vehicle and parts transfer workflow

Inter-Dealer Transfers

Vehicle and parts transfers between dealerships with request → approve → dispatch → receive workflow and full audit trail.

Dealer Onboarding

Add a new dealership to the network in hours. Pre-configured templates, role setup, and data migration tools.

Process Standardization

Enforce standard operating procedures across all dealers. Mandatory fields, approval workflows, and compliance checklists defined at the OEM level.

EV-specific test-drive tracking: range demonstration routes, charging-station awareness, ICE-to-EV comparison drives

Activity Audit Log

Every action across the network logged with user, timestamp, IP, and device. Exportable for compliance audits.

How It Works

OEM defines structure

Network roles and processes set centrally.

Dealers operate uniformly

Standardized workflows enforced across the network.

OEM monitors in real-time

Performance and compliance visible without batch reports.

Analytics &Compliance

DMSJoy Analytics provides real-time dashboards and configurable compliance automation — tax / e-invoicing, EV subsidy tracking, and data-protection regulation readiness — for the regions you operate in.

Real-Time Dashboards

Sales pipeline, inventory aging, service bay utilization, warranty claim status — all updating in real-time across the network.

Real-time analytics dashboard across dealership network

How It Works

Data flows in automatically

Every operational event from every module.

Dashboards update real-time

No batches, no overnight jobs.

Compliance reports generated

Scheduled or on-demand, audit-ready.

FAQ

Frequently Asked Questions

Can I use only specific modules, or do I need the full suite?

DMSJoy is modular. You can start with CRM and inventory, then add service, warranty, and analytics as your operations grow. All modules share the same data layer, so there's no integration work when you expand.

How does DMSJoy handle multi-brand dealer groups?

DMSJoy's multi-tenant architecture maintains strict data isolation between OEM brands. A dealer group managing three OEM brands sees three separate, secure workspaces — while the group owner gets a unified overview for their own operations.

Does DMSJoy work offline?

Yes. Service operations (job cards, parts consumption, inspections) can be performed offline. Data syncs automatically when connectivity returns. This is critical for regional workshops with unreliable connectivity — common in many emerging-market dealer networks.

What mobile apps does DMSJoy provide?

DMSJoy includes mobile apps for sales executives (lead management, test drive scheduling) and service technicians (job card updates, parts requests, photo documentation). Both work on Android and iOS.

Does DMSJoy support barcode/QR scanning for VIN and parts?

Yes. The mobile app supports barcode and QR code scanning for VIN capture, motor/battery serial number entry, spare parts identification, and goods receipt verification — eliminating manual data entry errors.

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